Retail Lockbox

The Retail Lockbox Study is targeted towards the industry’s fifty largest retail lockbox processors with emphasis on the largest regional processing facilities.  The Retail Lockbox Study is an extensive performance comparison of end-to-end retail lockbox operations. The Study is based on extensive experience in benchmarking retail lockbox operations and in developing performance metrics, operational improvement, and strategy in the retail lockbox area.  The study will enable institutions to assess their strengths and to identify areas for operational improvement.  The statistics gathered are based on standardized measurements of productivity, cost, quality, and efficiency in defined functions of retail lockbox processing including:

• Extraction
• Exception Mail Handling
• Core Processing
• Exception Processing
• Customer Service & Research